REFUND / RETURN & CANCELLATION POLICY

USLTV LIVE SERVICES

Last Updated: 27 August 2026

USLTV LIVE SERVICES (“USLTV”, “we”, “us”, or “our”) provides primarily digital services including live streaming, Pay-Per-View (“PPV”) access, subscriptions, memberships, replay access and other digital content.

Due to the digital and time-sensitive nature of these services, the following Refund / Return & Cancellation Policy applies.

Nothing in this Policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under Malaysian law.

1. DIGITAL PRODUCTS — NO PHYSICAL RETURN

USLTV primarily supplies digital services and digital access.

Accordingly, there are normally no physical products to return.

A “return” is therefore not applicable to live-streaming access, PPV purchases, memberships, subscriptions or replay/video access unless otherwise specifically stated.

2. GENERAL REFUND POLICY

All purchases should be checked carefully before payment.

Once:

• Digital access has been activated;
• A private viewing link has been issued;
• A PPV access code or token has been provided;
• A live broadcast has commenced; or
• The purchased digital content has been accessed,

the purchase will generally be considered used and non-refundable for change-of-mind requests, subject always to applicable consumer law.

3. CIRCUMSTANCES WHERE A REFUND MAY BE PROVIDED

A full or partial refund may be considered where:

A. Duplicate Payment

The customer has accidentally been charged more than once for the same transaction.

B. Payment Made But Access Not Provided

Payment has been successfully received but USLTV fails to provide the purchased access and the issue cannot reasonably be corrected.

C. Event Cancelled

The event is permanently cancelled and:

• No live broadcast takes place;
• No replacement event is provided; and
• No equivalent replay or replacement access is offered.

D. Major Technical Failure Attributable to USLTV

A substantial part of the purchased broadcast is unavailable because of a technical failure within USLTV's reasonable control and USLTV is unable to provide an appropriate remedy, replacement stream or replay.

E. Other Circumstances Required by Law

A refund or other remedy will be provided where required by applicable Malaysian consumer law.

4. CIRCUMSTANCES GENERALLY NOT ELIGIBLE FOR REFUND

Subject to applicable law, refunds will generally not be provided where:

• The customer changes their mind after purchasing;
• The customer purchases the wrong match or event;
• The customer fails to watch the event;
• The customer accesses the stream after the event has started;
• The customer's internet connection is slow, unstable or unavailable;
• The customer's device is incompatible or experiences technical problems;
• The customer has insufficient internet speed or mobile data;
• The customer's browser, television, computer, smartphone or application is not properly configured;
• The customer incorrectly enters their login information;
• The customer shares their access credentials resulting in suspension or termination of access;
• Access is restricted because of suspected fraud, piracy or unauthorised account sharing;
• The customer's own network, ISP or mobile operator experiences disruption;
• A third-party platform experiences disruption outside USLTV's reasonable control;
• The customer misses part or all of the event because of personal circumstances; or
• The customer expected a particular match result, team, player, commentary or outcome that was not guaranteed as part of the purchase.

5. EVENT POSTPONEMENT OR RESCHEDULING

If an event is postponed or rescheduled, the original purchased access will normally remain valid for the rescheduled event.

A postponement or schedule change does not automatically entitle the purchaser to a refund.

Where the rescheduled event cannot reasonably be provided under the original purchase arrangement, USLTV may offer:

• Replacement access;
• Replay access;
• Account credit;
• Access to another equivalent event; or
• A refund where appropriate or required by law.

6. EVENT INTERRUPTION

Live sporting events can be affected by circumstances outside USLTV's control, including:

• Severe weather;
• Venue problems;
• Power failures;
• Internet infrastructure failures;
• Event-organiser decisions;
• Safety incidents;
• Match abandonment;
• Government restrictions; or
• Other circumstances beyond reasonable control.

Where an event is interrupted, USLTV will make reasonable efforts to continue or restore the broadcast where practicable.

Where a significant part of the purchased service cannot be delivered, USLTV will assess the appropriate remedy based on the circumstances and applicable law.

7. TECHNICAL PROBLEMS DURING A LIVE STREAM

Customers experiencing a streaming problem should contact USLTV as soon as reasonably possible while the event is taking place.

Where possible, customers should provide:

• Name;
• Email address or telephone number used for the purchase;
• Transaction reference;
• Name of event;
• Approximate time the problem occurred;
• Device used;
• Description of the problem; and
• Screenshot or screen recording where available.

This information assists USLTV in determining whether the issue originated from USLTV's service or from the customer's device, network or another third-party service.

8. REFUND REQUEST PROCEDURE

Refund requests should normally be submitted within 7 days from the date of the relevant event or transaction.

Send the request to:

USLTV LIVE SERVICES
Email: [INSERT OFFICIAL EMAIL]
WhatsApp/Telephone: [INSERT CONTACT NUMBER]

Please provide:

Subject: REFUND REQUEST

1. Full name;
2. Email or telephone number;
3. Event purchased;
4. Transaction date;
5. Amount paid;
6. Payment or transaction reference; and
7. Reason for requesting the refund.

USLTV may request additional information reasonably necessary to verify the transaction and investigate the request.

9. REFUND PROCESSING

Approved refunds will normally be initiated within 7–14 business days.

The actual time for the refunded amount to appear in the customer's bank account, card or e-wallet may depend on the relevant bank, payment gateway or payment service provider.

Where appropriate, a refund will normally be returned through the original payment method.

10. SUBSCRIPTIONS AND MEMBERSHIPS

Where USLTV offers recurring subscriptions or memberships, customers may cancel future renewals in accordance with the cancellation method provided for that subscription.

Cancellation stops future renewal charges but does not normally create a right to a refund for a subscription period that has already commenced, except where required by law or expressly approved by USLTV.

11. UNAUTHORISED ACCESS AND ACCOUNT SHARING

PPV links, membership accounts, access codes and digital-access credentials are intended only for the authorised purchaser or authorised account user.

USLTV reserves the right to restrict or terminate access where there is reasonable evidence of:

• Unauthorised sharing;
• Redistribution of the broadcast;
• Restreaming;
• Screen rebroadcasting;
• Piracy;
• Fraud;
• Circumvention of access controls; or
• Other misuse of USLTV content.

A suspension resulting from verified misuse will generally not qualify for a refund, subject to applicable law.

12. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact USLTV first if they believe that a payment has been charged incorrectly.

USLTV will investigate legitimate payment disputes and attempt to resolve the matter promptly.

Nothing in this Policy prevents a customer from exercising any lawful rights available through their payment provider, regulatory authority or applicable consumer-protection legislation.

13. CONSUMER RIGHTS

This Policy must be read subject to all applicable laws of Malaysia.

Nothing in this Policy excludes, restricts or modifies any statutory guarantee, consumer right or remedy that cannot legally be excluded or restricted.

14. CHANGES TO THIS POLICY

USLTV may amend this Refund / Return & Cancellation Policy from time to time.

The current version will be published on the USLTV website together with the applicable “Last Updated” date.

15. CONTACT

For payment, cancellation or refund enquiries:

USLTV LIVE SERVICES
Email: supersportlive000@gmail.com
Telephone/WhatsApp:

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